As a writer (no I don’t actually think of myself as a writer, I am just adding that for dramatic effect) you never want to retract something you have written. In an article that was published last year I was quoted saying that “even a monkey could sell Real Estate”....
The management rights industry was my first true love (don’t tell my husband) and as the years go on, I seem to fall more and more in love with it. Okay I know it sounds cheesy and a little corny, but it is true. Over the last few months, I have had the...
“It is better to be happy than right”. I say this phrase to myself on the very rare occasion that my husband and I have a disagreement, “is it better to be happy or right in this situation?” and 99.9 percent of the time I choose happy. He walks away thinking he was...
If I could merely have one phrase that would sum up how to recover and retain clients it would be, “Play the long game”. I would leave my article there, but that doesn’t offer much value does it?! Have you ever decided to start going to the gym and after a week...
“Kelley, I need your help I have just had an email from an owner telling me they are taking their investment to another agency, what do I do?” I hate to say it, but I receive these phone calls more than I would like to admit. These conversations break my heart as I...
This month, my article may make you a little uncomfortable, and it may be confronting but please remember it all comes from a place of support. I want to see you all succeed and win, but to do that I need to warn some of you that it is time to up your game. Our MLR...
Last month ARAMA invited Letts Rebuild to be a guest speaker on their infamous educational webinar. The topic was “how to protect and defend your letting pool” where I spoke about the techniques we use to try and ‘win back’ outside investors. This webinar was in such...
Sitting at the end of the hospital bed watching my two-year-old struggling to breathe having caught COVID and unfortunately suffering from childhood asthma really puts the word perspective into a whole new light. In the world of management rights, I think perspective...
I have said it a million times, but I am going to bang the drum again, communicating with your owners is essential to building and nurturing your relationships. It is funny, you ask the kids of today (yes, I am 35 and just said “the kids of today”) to pick up a pen...
Back in May, our industry celebrated the 30th Anniversary of ARAMA, and oh what a night it was. Walking through the crowds I was delighted to see old relationships reunited and new ones formed. There were pioneers of the industry nestled next to and chatting with...
