Letts Rebuild offer a range of support services to aid in increasing efficiency, business growth and retention. 

Client Recovery

Our goal is to educate external investors on the benefits of having their investment managed by you.

Our service delivery promise:

  • Marketing to prospect investors via email, post, SMS message service, phone and video content.
  • Adding value to your database by providing commentary on each investor for account management.
  • Negotiate fees and charges with investors.
  • Manage new letting pool conversions, including all documentation.
  • ‘Hand over day’ support.
  • Personalised hamper gifted to all new clients – complimentary


Client Retention

Consider Letts Rebuild an extension of your business. We are here to help you retain and grow your investor base through a professional client-focused approach.  Communication is key, and unearthing pain points early is often the first step on the road to success.

Our service delivery promise:

  • Adding value to your database by providing commentary on each investor for account management.
  • Execute service calls to all investors.
  • Ascertain an investor wish list of service improvements.
  • Produce a detailed report to remedy pain points and suggestions for future improvements.
  • Provide a 3–6-month action plan for investor retention.



Sales Support

Letts Rebuild will provide extensive residential sales consulting and support. We are here to guide you through the full sales cycle from start to finish, so you can walk away feeling confident that you have the knowledge and the tools to get the job done.


Our service delivery promise:

• Preparation of a CMA (comparative market appraisal) with a covering letter and email.
• Marketing budget preparation.
• Form 6, fees and charges schedule completed with covering letter.
• Marketing strategy meeting.
• Property content written for advertising via REA and Domain.
• Open home & private inspection packages
• Price and conditions – Negotiation assistance throughout
• Contract completion and issued to the solicitor.
• Ongoing sales support. 

AGM Support Services

AGM’s can be a time consuming task. At Letts Rebuild, we are here to lighten the load by communicating with investors key information in the lead up to each AGM to achieve your desired outcome.


Our service delivery promise:

• Coordinate and host AGM Strategy meeting.
• Letts Rebuild studies the motions you want to be passed.
• Preparation of database (spreadsheet) for future record.
• Communicate with owners in the complex regarding the motion preferences.
• Communicate to owners the information and deadlines for voting.

Our clients testify to our superior service.

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